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Gorgias
Helpdesk built for e-commerce with Shopify and Magento integration
About Gorgias
Gorgias is a helpdesk platform built specifically for e-commerce. It has deep integrations with Shopify, Magento, BigCommerce, and WooCommerce that pull order data, shipping status, and return history directly into the support ticket. An agent sees the customer and their order in one view. Used by D2C brands that need to process support quickly.
Key Features
- ✓ E-commerce platform integrations (Shopify, Magento, BigCommerce)
- ✓ Order and shipping data in ticket view
- ✓ Pre-made response macros for e-commerce
- ✓ Automated ticket routing by issue type
- ✓ Self-service portal and help center
- ✓ CSAT and review monitoring
- ✓ SLA monitoring and alerts
- ✓ Phone support (VOIP) add-on
Pricing
$25/agent/mo (base) / $50/agent/mo (Automate) / Custom Enterprise