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Help Scout
Customer support platform with integrated knowledge base
About Help Scout
Help Scout is a customer support platform built for teams who care about the quality of their support interactions. Its shared inbox keeps every email, chat, and form submission in one thread per customer. The Beacon widget lets customers self-serve from a contextual help center. Known for being pleasant for support agents to use.
Key Features
- ✓ Shared inbox for email, chat, forms
- ✓ Beacon contextual help widget
- ✓ Docs knowledge base with search
- ✓ Mailbox rules and saved replies
- ✓ Customer profiles and contact timeline
- ✓ CSAT and feedback surveys
- ✓ Reporting on agent performance
- ✓ API and integrations (Slack, Salesforce, HubSpot)
Pricing
$20/agent/mo (Mailbox) / $35/agent/mo (Complete, includes Docs)