Editor's Pick
I

Intercom

Customer messaging platform with proactive support

★★★★ 4.40 (6400 reviews)

About Intercom

Intercom is a customer messaging platform that combines live chat, proactive support, and a help center. Its Fin AI chatbot can answer customer questions instantly using your existing help content. Outbound messaging lets you proactively reach customers based on behavior. It has a full help desk for support teams and a product adoption toolkit for onboarding flows.

Key Features

  • ✓ Fin AI chatbot with RAG knowledge base
  • ✓ Proactive outbound messaging
  • ✓ Live chat with team inbox
  • ✓ Help center and article builder
  • ✓ Product tours and onboarding tool
  • ✓ Customer feedback and NPS surveys
  • ✓ Custom bot builder (no code)
  • ✓ Sales automation (qualify leads, book demos)

Pricing

From $74/mo (Chat only) / $121/mo includes Help Desk / Custom for large teams