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LiveAgent
Affordable all-in-one customer service platform
About LiveAgent
LiveAgent is an affordable all-in-one customer service platform combining email, live chat, VoIP phone, and a knowledge base in one tool. It has the lowest per-agent pricing in this category while still offering a feature-complete platform. It handles high ticket volumes with a universal inbox and queue management. Popular in Europe.
Key Features
- ✓ Universal inbox (email, chat, phone, social)
- ✓ Live chat with visitor monitoring
- ✓ VoIP phone (built-in)
- ✓ Knowledge base and help center
- ✓ Ticket routing and SLA management
- ✓ Real-time customer monitoring
- ✓ Pre-chat and post-chat surveys
- ✓ Mobile app for agents
Pricing
$29/mo (up to 3 agents) / $49/mo (up to 10 agents) / Custom for larger