T
TeamSupport
B2B helpdesk with customer DNA and collaboration features
About TeamSupport
TeamSupport is a B2B help desk built for companies that serve other businesses. Its Customer DNA feature attaches a complete history and profile to each customer account. All past tickets, contacts, and notes in one view. It has a strong reporting suite for measuring agent performance and customer satisfaction.
Key Features
- ✓ Customer DNA (account history and profile)
- ✓ Customer portal for ticket visibility
- ✓ Ticket grouping and parent-child tickets
- ✓ Agent and team performance reports
- ✓ Salesforce and Jira integrations
- ✓ SLA management and escalation
- ✓ Custom fields and data views
- ✓ API and webhooks
Pricing
$49/agent/mo / $79/agent/mo Enterprise