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Zendesk
Enterprise helpdesk with omnichannel support
About Zendesk
Zendesk is the enterprise support platform standard. Omnichannel (email, chat, phone, social) with advanced routing, reporting, and a massive marketplace of integrations. Expensive but scalable.
Key Features
- ✓ Ticketing
- ✓ Omnichannel (email, chat, phone, social)
- ✓ Knowledge base
- ✓ Reporting
- ✓ AI Agents
- ✓ Help Center
- ✓ Community forums
- ✓ Explore analytics
- ✓ Sunshine CRM
Pricing
$19/agent/mo