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Zoho Desk
Affordable helpdesk with Zoho ecosystem and AI features
About Zoho Desk
Zoho Desk is part of the Zoho suite and integrates deeply with Zoho CRM, Zoho Analytics, and Zoho Projects. It has AI-powered ticket routing, sentiment analysis, and auto-response via Zia. The multi-channel inbox handles email, chat, phone, and social from one interface. Its strength is value — significantly cheaper than competitors.
Key Features
- ✓ Zia AI (ticket routing, sentiment, auto-reply)
- ✓ Multi-channel inbox (email, chat, phone, social)
- ✓ Zoho CRM and Analytics integration
- ✓ Help center and knowledge base
- ✓ SLAs and escalation rules
- ✓ Game mechanics for agent motivation
- ✓ Advanced reporting and dashboards
- ✓ API and webhooks
Pricing
$12/agent/mo (Free) / $20/agent/mo (Standard) / $35/agent/mo (Professional)